Custom Chrome® Shipping & Delivery Policy
Shipping & Delivery

At Custom Chrome®, we deliver your motorcycle parts safely and quickly. Whether you are a retail customer upgrading your ride or a dealer stocking your showroom, we provide transparent shipping options and exceptional service.

(1) Shipping Rates & Delivery Thresholds

Oversized or specialty items may incur additional handling fees. In remote areas, standard carriers may require a surcharge. For custom quotes, please contact us at sales@customchrome.com.

(2) Processing & Lead Times

In-Stock Items:
Ships within 1–5 business days from our California or Pennsylvania warehouses (fulfilled from the closest facility). If temporary restocking is required, we will notify you within 24 hours on business days.

Pre-Order Items:
Made-to-order items feature a 6–8 week production cycle and 1–2 week factory-direct transit time. Orders with both in-stock and pre-order items may ship separately.

Tracking Your Ride:
A shipping confirmation email containing a carrier tracking link will be sent to you as soon as your label is printed.

(3) Shipping Addresses & Support

Order Cancellations & Modifications:
Please contact us within 24 hours of placement to modify or cancel your order. Once handed over to the carrier, it cannot be changed.

APO/FPO & PO Box Addresses:
We support military and PO Box delivery, but shipping options may be limited and speeds slower. We highly recommend providing a physical street address.

Shipping Damage & Missing Items:
Please inspect your package immediately. If items arrive damaged or parts are missing, take photos and contact us within 48 hours for an expedited replacement.

International Customs & Duties:
For shipments outside the U.S. (including Canada), the checkout total excludes local customs duties or taxes. Buyers are responsible for these fees upon arrival.

(4) California Proposition 65 Warning

WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.

(5) Need Assistance?

Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM. We reply to all inquiries within 48 hours.

Online Retail Orders & Tracking:
Email: Support@customchrome.com

Dealer Orders, Showroom, and Partnerships:
Email: amber@tcmtmotor.com
Phone: 800-359-5700