Warranty Policy
Built to ride. Backed by us.
What's Covered — and What Isn't
- Manufacturing defects in materials
- Craftsmanship and workmanship defects
- Products that fail under normal use
- Damage from shipping or freight
- Abuse, misuse, or improper installation
- Lack of maintenance or normal wear & tear
- Use not as intended by the product design
- Consequential or incidental damage to the motorcycle or rider
How to File a Warranty Claim
Purchased from a dealer or third-party platform? Warranty claims must be handled through the original seller. If you bought your CCI product from an authorized Custom Chrome dealer, please contact them directly with your purchase receipt. This website only provides after-sales service for orders placed directly through customchrome.com. If you purchased from Amazon, eBay, or any other third-party marketplace, please contact that seller — we are unable to process warranty claims for orders not placed here.
Shipping Damage
Every product is inspected and packaged before it leaves our warehouse. If something arrives damaged:
- Take clear photos of the shipping box, packaging materials, and the damaged product.
- Contact us within 24 hours of receiving your order.
- Keep the original box and packaging — the freight claim requires it.
We'll handle the carrier freight claim on our end and get a replacement out to you as fast as possible.
Your Legal Rights
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Any implied warranty, including merchantability or fitness for a particular purpose, is limited in duration to the applicable warranty period (1 year for CCR seats and backrests, 6 months for all other products), except where prohibited by applicable law. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Consequential and incidental damages, including property damage, are not covered under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty is governed by the laws of the State of California. Any disputes arising from this warranty shall be resolved in the courts of Los Angeles County, California.
Need Help with a Warranty Claim?
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