Shipping & Delivery Policy

Retail Customers

Destination Standard Shipping Fee Free Shipping Threshold Notes
Continental U.S. (Lower 48) $8.00 USD FREE on orders over $199.00 Shipped via FedEx / USPS
All International Destinations (incl. Canada) Calculated at checkout Subject to actual carrier rates Rates depend on destination & warehouse proximity
Important Shipping Notes
  • Oversized & Specialty Items: On rare occasions, oversized or specialty items may incur additional handling fees. If this applies to your order, our team will contact you immediately before processing. Questions? Reach us at Support@customchrome.com.
  • Remote Areas: For extremely remote regions, standard carriers may be unable to deliver, or may require an additional remote area surcharge. We will reach out to you to update your address or arrange a shipping balance payment.
  • Checkout Restrictions: If your destination is not available at checkout (system limitations), please contact our support team. We will manually check the logistics cost and help complete your order.

Dealer Accounts

  • Free Shipping: Single dealer orders of $200.00 USD or more (based on dealer pricing).
  • Orders Under $200.00: Shipping fees are automatically calculated based on the delivery address and actual carrier rates.

Order Processing & Lead Times

In-Stock Items ▼
  • Processing Time: In-stock orders are typically shipped within 48 hours of placement (weekends excluded). Your tracking number will be updated as soon as the label is printed.
  • Delivery Estimate: Within the U.S., most in-stock orders arrive within about 1 week after shipment. International (non-U.S.) deliveries typically take around 2 weeks, as transit times vary by destination country.
  • Temporary Stock-Out: If an item is out of stock but waiting to be listed, fulfillment may be slightly delayed — usually no more than 1 week.
  • In-Transit Inventory: If stock is already in transit to our warehouse, we will proactively contact you with the estimated arrival date and work with you on a replacement or order cancellation. The site does its best to show real inventory — this situation is uncommon.
  • Smart Warehousing: We ship from our California and Pennsylvania warehouses. Whenever possible, your order ships from the closest facility to minimize delivery time.
Why Can't I Place My Order? ▼

The inventory numbers shown on our product pages combine stock from all our warehouses (international and U.S.). However, not every warehouse can ship to your destination. If the warehouse that serves your region is out of stock for that item, you may not be able to complete checkout even though the product shows "in stock."

This is rare, but if it happens, please contact our support team — we will check availability at your nearest ship-from warehouse and help you place the order manually, or suggest an alternative product.

Pre-Order Items ▼

Pre-order / made-to-order products are clearly labeled as [Pre-Order] in the product title and description.

  • Lead Time: Pre-order products take longer to ship. If the item is already in transit, it is usually shipped within about 6 weeks. If the item is currently in production, please allow approximately 8 weeks from production to warehouse arrival and shipment (this is a standard estimate). Occasionally, slight delays may occur due to unforeseen circumstances — please plan accordingly and order carefully.
  • Need Help? If you have any questions about the timeline or the ordering process, feel free to contact us — our team will be happy to help you place your order and walk you through the estimated schedule.
  • Cancellation Window: Pre-order orders can be canceled within 1 week of placement. After 1 week, the order is locked — similar to a custom order, production has already been scheduled. Please order carefully.
  • Note: If your order contains both in-stock and pre-order items, they may ship separately.

Order Support & Important Notices

Delivery Address & PO.BOX

Our seats and motorcycle parts are large and bulky items. We strongly recommend using a physical street address rather than a PO.BOX.

Delivery to a PO.BOX may require an additional logistics fee (paid by the customer). We will always remind you of this before processing.

If you specifically require a PO.BOX address and are willing to cover the extra shipping cost, that is fine — we will contact you shortly after your order is placed to confirm the additional shipping fee.

Order Cancellation & Modification

In-stock orders: Contact us within 24 hours of placement to cancel or modify. Once the order enters fulfillment or is handed to the carrier, it cannot be changed.

Pre-order orders: Can be canceled within 1 week (see Pre-Order section above).

Tracking Your Order

A shipping confirmation email with your carrier tracking link is sent as soon as your shipping label is printed. You can track your package in real time.

Shipping Damage & Missing Items

Please inspect your package immediately upon delivery. If items arrive damaged or parts are missing, take photos and contact us within 48 hours — we will file a carrier claim and expedite your replacement.

International Customs & Duties

For shipments outside the U.S. (including Canada), the checkout total excludes local customs duties, taxes, or import fees. Buyers are responsible for paying these fees upon arrival as required by local regulations.

California Proposition 65

WARNING: Products sold on this site may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.