Refund policy
.cci-trust-page {
width: 100%;
max-width: none;
margin: 0;
padding: 0;
box-sizing: border-box;
font-family: Arial, 'Helvetica Neue', Helvetica, sans-serif;
color: #1A1B1C;
line-height: 1.7;
}
.cci-trust-page h1 {
font-size: 28px;
font-weight: 700;
color: #1A1B1C;
line-height: 1.3;
margin: 0 0 8px;
text-align: left;
}
.cci-trust-page .cci-subtitle {
font-size: 15px;
color: #6B7280;
margin: 0 0 28px;
text-align: left;
}
.cci-trust-page h2 {
font-size: 21px;
font-weight: 700;
color: #1A1B1C;
margin: 32px 0 12px;
padding-bottom: 6px;
border-bottom: 2px solid #EA6A00;
text-align: left;
}
.cci-trust-page h3 {
font-size: 17px;
font-weight: 700;
color: #B85200;
margin: 22px 0 10px;
text-align: left;
}
.cci-trust-page p {
font-size: 15px;
margin: 0 0 14px;
text-align: left;
}
.cci-trust-page ul,
.cci-trust-page ol {
font-size: 15px;
margin: 0 0 14px;
padding-left: 24px;
text-align: left;
}
.cci-trust-page li {
margin-bottom: 6px;
}
.cci-trust-page a {
color: #B85200;
text-decoration: underline;
}
.cci-trust-page a:hover {
color: #EA6A00;
}
/* Quick answer cards */
.cci-trust-page .cci-card-row {
display: flex;
flex-wrap: wrap;
gap: 14px;
margin: 20px 0 28px;
}
.cci-trust-page .cci-card {
flex: 1 1 200px;
min-width: 180px;
background: #FAFAF8;
border: 1px solid #E4E3DD;
border-radius: 10px;
padding: 16px;
text-align: left;
}
.cci-trust-page .cci-card-num {
font-size: 26px;
font-weight: 800;
color: #EA6A00;
line-height: 1.1;
margin-bottom: 4px;
text-align: left;
}
.cci-trust-page .cci-card-label {
font-size: 13px;
color: #4A4A4A;
font-weight: 600;
margin-bottom: 2px;
text-align: left;
}
.cci-trust-page .cci-card-desc {
font-size: 12px;
color: #6B7280;
text-align: left;
}
/* Steps */
.cci-trust-page .cci-step {
display: flex;
gap: 14px;
margin-bottom: 16px;
align-items: flex-start;
}
.cci-trust-page .cci-step-num {
flex: 0 0 36px;
width: 36px;
height: 36px;
background: #EA6A00;
color: #fff;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-weight: 700;
font-size: 16px;
line-height: 1;
}
.cci-trust-page .cci-step-body {
flex: 1;
text-align: left;
}
.cci-trust-page .cci-step-title {
font-weight: 700;
font-size: 15px;
color: #1A1B1C;
margin-bottom: 4px;
text-align: left;
}
.cci-trust-page .cci-step-text {
font-size: 14px;
color: #4A4A4A;
}
/* Callout */
.cci-trust-page .cci-callout {
background: #FFF4E6;
border: 1px solid #F5D9B8;
border-radius: 8px;
padding: 14px 16px;
margin: 18px 0;
}
.cci-trust-page .cci-callout p:last-child {
margin-bottom: 0;
}
/* Table */
.cci-trust-page .cci-table-wrap {
width: 100%;
overflow-x: auto;
-webkit-overflow-scrolling: touch;
margin: 14px 0;
}
.cci-trust-page table {
width: 100%;
border-collapse: collapse;
table-layout: fixed;
}
.cci-trust-page table th {
border: 1px solid #ddd;
padding: 10px;
background: #2a2a2a;
color: #fff;
text-align: left;
font-size: 14px;
}
.cci-trust-page table td {
border: 1px solid #ddd;
padding: 10px;
font-size: 14px;
text-align: left;
}
.cci-trust-page table tr:nth-child(even) td {
background: #FAFAF8;
}
/* Contact CTA */
.cci-trust-page .cci-contact-box {
background: #1A1B1C;
color: #fff;
border-radius: 10px;
padding: 24px;
margin: 28px 0;
text-align: center;
}
.cci-trust-page .cci-contact-box p {
color: #fff;
text-align: center;
margin: 0 0 10px;
}
.cci-trust-page .cci-contact-box a {
color: #EA6A00;
font-weight: 700;
font-size: 16px;
}
/* Badge */
.cci-trust-page .cci-badge {
display: inline-block;
background: #EA6A00;
color: #fff;
font-size: 12px;
font-weight: 700;
padding: 3px 10px;
border-radius: 20px;
margin-right: 6px;
}
.cci-trust-page .cci-badge-gray {
display: inline-block;
background: #6B7280;
color: #fff;
font-size: 12px;
font-weight: 700;
padding: 3px 10px;
border-radius: 20px;
margin-right: 6px;
}
@media (max-width: 768px) {
.cci-trust-page { width: 100%; max-width: none; padding: 0; }
.cci-trust-page h1 { font-size: 24px; }
.cci-trust-page h2 { font-size: 19px; }
.cci-trust-page p, .cci-trust-page li { font-size: 14px; }
.cci-trust-page table th, .cci-trust-page table td { font-size: 13px; padding: 8px; }
.cci-trust-page .cci-card { flex: 1 1 140px; min-width: 140px; padding: 12px; }
.cci-trust-page .cci-card-num { font-size: 22px; }
.cci-trust-page .cci-table-wrap table { min-width: 500px; }
}
Return & Exchange Policy
Simple, fair, and fast. Here's exactly what happens if your order isn't right.
30
Days to Return
Full refund window from delivery date
5
Business Days
Report damage or wrong item within this window
2
Business Days
We reply to every return request
100%
Our Error = Free
Damaged, wrong, or defective? We cover return shipping
How Returns Work
1
Contact us first
Email Support@customchrome.com with your order number and what's wrong. Don't ship anything back without a return authorization — packages sent without prior approval may be delayed.
2
Get your return instructions
We'll reply within 2 business days with a return address and instructions. If you don't hear back, check your spam folder — sometimes our emails get filtered.
3
Ship it back within 14 business days
Once you receive our return instructions, the item must be back in our warehouse within 14 business days. Pack it securely — original packaging is best.
4
Refund or replacement
Once we receive and inspect your return, we'll process your refund to the original payment method or ship out a replacement. Refunds typically reflect within 3–5 business days after processing, depending on your bank.
Who Pays for Return Shipping?
| Situation | Who Pays | Notes |
|---|---|---|
| Item arrived damaged or defective | CCI covers | Contact us within 5 business days of delivery. Photos of packaging + product required. |
| Wrong item sent | CCI covers | We'll ship the correct item out and cover the return of the wrong one. |
| Changed your mind / ordered wrong part | You cover | Customer pays return shipping. Choose your preferred carrier — tracking recommended. |
| Product doesn't fit your bike — our product info was incorrect | CCI covers | Email us your bike make, model, and year so we can verify the fitment issue. If our listing was wrong, we cover return shipping and send the correct item or a full refund. |
| Product doesn't fit your bike — customer ordered wrong | You cover | Use the fitment finder or contact us before ordering to confirm fit. You cover return shipping. |
Return Eligibility
Items We Accept for Return
- Products returned within 30 days of delivery
- Products that have been briefly test-fitted to check fit — temporarily installed, then removed and repackaged
- Products returned in their original packaging — box, foam, and all accessories must be intact, with no damage, dirt, or signs of wear
- Items with all original tags, hardware, and documentation
Items We Cannot Accept for Return
- Products that have been ridden or used — seats you've put miles on, parts you've run, or products showing wear, dirt, or use marks
- Products returned without prior authorization from our team
- Custom or pre-sale orders after the cancellation window (see below)
- Products returned more than 30 days after delivery
- Items damaged due to customer installation, abuse, or lack of maintenance
Test-fit vs. use — the difference: It's fine to temporarily install a product to check if it fits your bike, then take it off and pack it back up. What we can't accept is a product you've ridden with or used for any length of time. If you're unsure whether your product qualifies, just email us before sending it back — we'll tell you straight.
Exchanges
Need a different size, color, or fitment? We're happy to arrange an exchange. The process is the same as a return — email us first, then ship the original item back. Once received, we'll ship out the replacement.
If the exchange is because we sent the wrong item, we cover both ways. If it's a customer preference change, you cover return shipping and the replacement ships free.
Damaged or Defective on Arrival
If your order shows up damaged or the product is defective, we're sorry — that's on us. Here's what to do:
- Take photos of the shipping box, packaging materials, and the damaged/defective product.
- Email Support@customchrome.com within 5 business days of delivery with your order number and photos.
- Keep the original packaging until the claim is resolved — we may need it for the shipping carrier claim.
We'll either ship a free replacement or issue a full refund, whichever you prefer. No restocking fees, no hassle.
Pre-Sale & Custom Orders
Pre-sale and custom-made products are marked in the product title and description. Because these are made or ordered specifically for you, the return rules are a bit different:
- Cancellations: You can cancel a pre-sale order within 7 days of placing it. After that, the order is locked into production or the shipping schedule and can't be cancelled.
- Returns: Once shipped, pre-sale items follow the standard 30-day return policy if unused and in original condition. Defective items are always covered.
Unsure about timing? Email us before ordering — we can tell you the estimated production and shipping window so you can plan ahead.
International Orders
At this time, we are unable to process standard returns for orders shipped outside the United States. International shipping costs and customs procedures make returns impractical for both sides.
If you receive a defective, damaged, or incorrect product on an international order, we will still make it right — contact us with photos and your order number, and we'll work out the best after-sales solution for you (which may include a replacement, partial refund, or other resolution).
Please note this before placing an international order: standard 30-day return policy does not apply. We recommend using the fitment finder or contacting us before purchasing to confirm the product will work for your bike.
Still Have Questions?
Our team is here Mon–Fri, 8:00 AM–5:00 PM PST.
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