WARRANTY POLICY

CustomChrome provides a limited warranty, for all products to be free of any manufactured defects in material and quality, for a period of one year from the date of purchase. CustomChrome will repair or replace, at CustomChrome’s discretion, any product which is defective in material or quality. Original purchase receipt must be provided to obtain a limited warranty repair or replacement, through the ORIGINAL SELLER. (see note below)

CustomChrome will ensure that the products are in good condition and well packaged before the product is shipped out. However, if damage has been found upon receiving the product, please take photos of the packaging and merchandise to contact your ORIGINAL SELLER within 24 hours of receipt. Any damage caused by freight will need to be handled by the ORIGINAL SELLER with a freight claim on the carrier they use. Original packaging and box must be kept until a claim has been filed.

 

WHAT IS COVERED

Manufactured defects in material and quality are covered in this limited warranty. ORIGINAL SELLER must be notified within 24 hours of any apparent defect. Any and all returns must be processed through the ORIGINAL SELLER with original receipt and photos of the damage and/or defective merchandise and/or packaging.

 

WHAT IS NOT COVERED

CustomChrome does not warranty any product damaged from shipping, abuse, lack of maintenance, or is not used for its intended purpose. Normal wear and tear are excluded. The limited warranty does not cover or apply to any loss or damage to the motorcycle. Other damage to items or persons, which may have been caused by the defective product, does not apply to personal injury, repair, or any incidental costs caused by the defective product. CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY, ARE NOT COVERED.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

 

WARRANTY COVERAGE

At the discretion of CustomChrome, the damaged product will be repaired to CustomChrome's current design standard or replaced at CustomChrome’s cost with either an identical product or our most equivalent current product.

 

DISCLAIMER OF OTHER WARRANTIES

ANY IMPLIED WARRANTY WHETHER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY WILL LAST, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.

 

IMPLIED WARRANTIES

ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF RETAIL PURCHASE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. To the extent any provision of this warranty is prohibited by federal, state, or municipal law and cannot be preempted, it shall not be applicable, nevertheless, it shall not impact the validity of the entire warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

 

JURISDICTION

This warranty shall be governed by the laws of the state of California, and any applicable federal laws of the United States. Any action brought seeking the resolution of, any controversy arising out of, or relating to any warranties referenced herein, shall be brought in the courts of the state of California, County of Los Angeles.

 

HOW TO OBTAIN WARRANTY PERFORMANCE

If the product was purchased on tcmtco.com Please contact CustomChrome’s after-sales service team via email: customchrome@gmail.com

Please note: CustomChrome only provides after-sale services to those purchased from CustomChrome.com. If you purchased from another seller or an Authorized CustomChrome Dealer, please contact the original seller for any return assistance.